Job Description

Big Sky Resort Parking & Shuttle Guide

If you enjoy being outdoors, staying active throughout the day, and being the first point of contact for thousands of mountain visitors, this is your chance to be a key player in delivering Big Sky Resort's transformational guest experience.

Our Parking & Shuttle Guides are part of the Base Operations crew within Big Sky's Mountain Operations team, delivering the warm welcome that starts every guest's day and the fond farewell that closes it. This team sets the tone for the entire day by ensuring our base areas are safe, organized, and inviting. From maintaining clean and functional parking areas to operating guest shuttles, this role offers a unique opportunity to stay active, work independently, and meet new people every day. As a Team Member on this crew, you are often the very first taste of Big Sky's hospitality a guest gets, and the way you show up shapes how they feel about their entire day on the mountain.

Whether you're guiding traffic, driving a shuttle, or answering questions about the mountain, no two days are the same. Come ready to work outside in all weather conditions with a tight knit crew who takes pride in their work and their view.

Responsibilities

Guest & Customer Service

• Deliver a warm welcome to every guest, setting a positive tone for their day at Big Sky
• Provide helpful, accurate directions and information about the resort, base areas, and surrounding community
• Anticipate guest needs, especially during high traffic times, and proactively offer assistance before being asked
• Handle guest questions, concerns, or frustrations (parking delays, shuttle timing, etc.) with patience and a solutions first attitude
• Look for small opportunities to create magic moments in everyday interactions, whether that's a helpful tip, a friendly conversation, or going the extra step for a guest
• Represent Big Sky's brand and values in every interaction, contributing to a guest and experience driven culture from arrival to fond farewell

Operations

• Create an organized and welcoming experience for guests by setting up signage, cones, and walkways throughout the base area
• Operate guest shuttles between parking lots and the Mountain Village Base Area
• Set up and take down ski racks daily
• Remove snow and ice from parking lots and plaza areas, including daily upkeep such as shoveling and sweeping
• Monitor and maintain cleanliness of parking areas and plazas throughout the day
• Patrol parking lots on foot throughout the day, serving as an extra set of eyes for hazards, maintenance needs, or guest issues that need attention
• Report safety concerns, maintenance issues, or guest incidents to the appropriate team promptly
• Coordinate with other departments, such as ski patrol, lift operations, and events, to keep base areas safe and running smoothly
• Accurately collect and manage payments for paid parking areas
• Rotate between the Big Sky Resort Base and Madison Base locations as scheduled
• Assist with trash pickup and light equipment operations when needed

Qualifications

• Must be at least 21 years old
• A positive attitude and strong team player mentality
• A valid driver's license and clean driving record
• Comfortable working outdoors in a variety of weather conditions
• Excellent communication and guest service skills, with the ability to stay calm and friendly under pressure
• Must be able to stand, walk, lift, and move throughout your shift, including lifting up to 35 lbs unassisted and up to 80 lbs with assistance

All full time seasonal employees can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free employee lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly employee events

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